Questions and answers

Diwan Türkiye is a free app for people living in Türkiye. It puts a residence-permit tracker, a city directory of hospitals, government offices and libraries, emergency numbers with ready Turkish phrases, university profiles, prices and currency conversion, and place-based discussions in one place. It grew out of a community in Ankara and now hosts several communities, from national unions to student organizations. Its place data comes from Ankara at this early stage, Istanbul is coming soon, and the destination is the whole country. Most of it is open to any resident of any nationality.

Yes, entirely free. There is no subscription, no paid tier, and no feature behind a payment. The only thing that needs an extra step is a community's private space, which is for its members. It is free too, but it needs an approved membership.

No. The residence-permit tracker, emergencies, the Turkish phrasebook, the city directory, events, university profiles, prices and currency conversion are open to any resident of Türkiye, whatever their nationality, and most of it works without an account. Discussions need a free account with a verified email; only a community's private space requires a membership.

Not for most of it. You can browse as a guest and see the directory, prices, emergency information and events, and the permit tracker works on your phone without an account. You need an account when you want to take part: to read and post in discussions (with a verified email), rate a place, or submit a price.

Yes. Diwan Türkiye is on the App Store for iPhone and on Google Play for Android. Same app, same features, free on both.

Arabic, Turkish and English. Arabic is built right-to-left natively rather than bolted on as a translation. The terms on residence documents stay in the language you will actually see at the office, so you can recognise the word on the paper in front of you.

Partly, today. The tools that are not tied to a place (the permit tracker, currency conversion, the Turkish emergency phrases and emergency numbers) work anywhere in Türkiye. The place-based content, meaning the directory, prices and events, is Ankara data so far: the app is in its early stages and started in the city we know. Istanbul is coming soon, with its universities, the offices you need for your İkamet and discussions of its own; once it opens, you switch cities from the home screen. The destination is all of Türkiye, and each new city arrives as users there begin building it.

Enter your permit's expiry date once, and the app shows the days remaining and your status on the home screen at a glance. This is the first reason the app exists: so that you know your own deadline before it surprises you.

Yes. It gives you a clear status and reminders ahead of the expiry date, not on the day itself. A late renewal is not a minor paperwork issue, which is why the warning comes early on purpose.

The app carries a preparation checklist and a step-by-step walkthrough of the renewal path, so you know what to have ready before you go. Official requirements change and vary by case, so treat the app as the guide that saves you a wasted trip; the migration authority remains the final word.

No. The app does not submit an application, fill in a form, or book an appointment on your behalf. Its job is to make sure you know your deadline, know what to prepare, and understand the next step. The application itself stays with the official channels.

No. Diwan Türkiye is an independent app built by people from the community itself. It is not affiliated with the Presidency of Migration Management or any Turkish government body. What it holds is information and help, not official decisions.

112 is the single emergency number in Türkiye: ambulance, police and fire on one line. The app puts it behind one button, with ready Turkish phrases to say to whoever answers.

Open the emergency section: it holds ready Turkish phrases grouped by situation (medical, police, fire), written the way they sound, so you can say them even if you cannot read Turkish. The point is to be understood in the first few seconds instead of hunting for a translator.

No. The app gives you numbers, phrases and contacts. It does not call anyone for you and does not pass your report to any authority. In an emergency, call 112 directly.

Through the in-app directory: hospitals, libraries, parks, museums, malls and government offices, with their locations on the map and ratings from users who have been there before you. A rating from someone who lives in the city tells you what the sign on the door does not. The places listed today are in Ankara; Istanbul is coming soon, and other cities are added as users arrive in them.

The app's calendar shows Türkiye's public holidays and your own reminders. A community's gatherings and events show in the Community tab for its members. For what is going on around you day to day, the discussions are where people ask and tell each other.

Yes. The app carries university profiles and campus detail, so you know a place before you arrive. It is most useful to someone admitted to a university they have never seen.

The price section collects what people are actually paying (groceries, eating out, housing) from users themselves, alongside verified benchmarks for essential services. The prices recorded so far are from Ankara. A newcomer in a new country is the easiest person to overcharge, and this section exists for exactly that reason.

Yes, you can convert between currencies inside the app without leaving it to check a rate, which is what you need every time you transfer money or compare a price against your home currency.

No. The permit tracker, emergencies, Turkish phrases, the directory, prices, events, universities and place discussions are all open with no membership. Membership only opens that community's private space.

It opens the community's private space: its announcements, events and members-only discussions. The gate is not about money, since membership is free. It is so that members are known to each other, because a wrong answer about a residence permit can cost someone a year.

Open the Community tab, find your national union, student organization or association, and send a join request. Its managers review and approve it. Joining is free, the review is done by a person, not automatically, and one account can belong to up to 5 communities.

National unions, student organizations, and other clubs and associations, each run by its own people with its own notices, events and members' circle. More are on the way. If you run one and want it in the app, write to [email protected].

Yes. With a free account and a verified email you can ask in the Discussions tab and in any place or university thread: whoever just arrived asks, and whoever came a year earlier answers. A community's private space stays with its members.

Coming soon. We paused it to improve it; until it is back, ask in the discussions, where people who have been through it answer. It is there for the small everyday questions that feel too minor to ask a person: where the nearest library is, how to say something in Turkish, what a given procedure involves. Treat it as a fast starting point, not the final word on anything official, medical or legal. For those, ask the relevant authority or a person who has been through it.

Inside the app: profile → scroll to the bottom → Delete account (on older versions: profile → More → Delete account). Your sign-in credentials are removed straight away and the erasure of your data begins at that moment. If you can no longer sign in, email [email protected] and we complete the deletion within 30 days of verification. The detail is on the account deletion page.

Your account, profile and pictures are erased permanently. What you wrote in discussions, comments and reviews stays, with every link back to you severed: the author becomes deleted_user, with no name, picture or account reference. The reason is that other people replied to your words and built on them, and deleting the whole thread would erase their contributions along with yours. The detail is on the account deletion page.

The data controller is the app developer, and the app operates as a Hosting Provider (Yer Sağlayıcı) under Turkish Law No. 5651, which obliges us to retain connection data for one to two years even after an account is deleted. What we collect, why, and for how long is set out in the Privacy Policy and KVKK clarification text.

Use the in-app Report button on the post, comment or user. For anything urgent, or anything touching child safety, email [email protected] and we will look into it right away. The full policy is in the Child Safety Standards.

Email us with three things: your phone model, your OS version, and the screen where it happened, plus a screenshot if you can. Those three cut the fix time in half. The address is [email protected].